Return Policy

At BCWV Designs, we take pride in creating high-quality, custom-engraved products. Due to the personalized nature of our items, we have the following return policy in place:

Returns & Exchanges
• Custom & Personalized Items: All customized and made-to-order products are final sale and cannot be returned or exchanged unless there is a defect or error on our part.

Damaged or Incorrect Orders
• If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will gladly offer a replacement or refund if the mistake was ours.
• BCWV Designs is not responsible for errors in custom orders due to customer-provided mistakes (e.g., misspellings, incorrect dates). Please double-check all details before placing an order.

Refunds & Processing
• Approved refunds will be issued to the original payment method within 5–7 business days.
• Shipping costs are non-refundable, and return shipping is the responsibility of the customer.

How to Initiate a Return

To start a return or report an issue, please email us at [your email] with:
1. Your order number
2. A description of the issue
3. Clear photos of the product
4. email us at returns@bcwvdesigns.com

We are committed to ensuring you love your purchase and will work with you to find the best resolution!